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Tel. 01206 870017 

Terms & Conditions, Refunds and Privacy. 

www.Tradepaintcolchester.co.uk is operated by and owned by Trade Paint Colchester Ltd. Any references to "We", "Us", "The Tradepaintcolchester, limited"www.tradepaintcolchester.co.uk or similar terms is a reference to Trade Paint Colchester Ltd 
1 - Initial introduction 
1.1 By making a purchase with us, you are agreeing to the following terms and conditions. 
1.2 It is your own responsibility to ensure that you are fully aware of all of these terms and conditions when making a purchase with Trade PaintColchester ltd 
1.3 These terms and conditions can be altered at any time, so you should read them every time you make a purchase on this website. The publish date is stated at the bottom of this document. 
2 - The contract of sale 
2.1 On occasion, an item may be mispriced. If you purchase a mis-priced item, we reserve the right to cancel the contract and relist the product at the correct price. 
2.2 We reserve the right to cancel any order at any time prior to delivery, for any reason - No contract of sales exists until your order is verified by a member of staff. Our initial order status, ‘Processed’ does not mean that a contract of sale is in place. This only means that the order has been successfully received into our system. From there on, validity and verification must take place before the contract of sale exists. Further, we reserve the right to degrade the order status from 'Pick in progress' to 'Declined' should our order become unacceptable for any reason. 
2.3 The contract made between us through any transaction is governed by UK law, using the current defacto standard dialect of the United Kingdom (the British English language). 
3 - Privacy 
3.1 We only store necessary information required to make a purchase. Your credit card information is NOT stored by us and is always processed across a secure server, using WorldPay the online payment provider. Worldpay is recognised as one of the most secure and reliable payment providers in the world. 
3.2 We do not sell or lease any of your personal information, we only retain personal details of accounts and for delivery and tax invoice purposes only (up to 6 years). For more in depth information regarding how the server collects information, please refer to the privacy information link here. All information left with Trade Paint Colchester Ltd is entirely confidential. For more information on cookies that the website uses as well as privacy please follow the link to notes regarding the website and privacy. For more information regarding cookies, the web shop and the use of, please refer to the link about cookie usage, how to block and their purpose. 
4 - Delivery 
4.1 Delivery charges and times calculated on our website are for UK mainland only. For deliveries to Channel Islands, Isle of Wight, Isle of Man, Scottish Islands and Northern Islands please call for details. 
4.2 Offshore Deliveries. All local taxes and duty is to be paid by the receiver. Call for shipping costs. 
4.3 Our next day delivery rate is almost always over 99%. Although we endeavour to strictly adhere to this delivery estimate, during extremely busy periods it may not be possible to meet these deadlines. No compensation will be given in such circumstances. 
4.4 Lost deliveries. We use the APC for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are very rare circumstances where parcels do not arrive in the agreed timescale. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost by APC. This may take some time. Please call for details. 
4.5 In the case of a parcel being signed for but the customer denies receiving the package, this is called a Denial of receipt. Under these circumstances, we must contact APC to confirm the delivery details, who will in turn contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer. 
4.6 Most orders shipped by Trade Paint Colchester Ltd requires a signature upon delivery. Parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office / delivery depot. 
4.7 Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. APC consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatory. 
4.8 If an item is returned to us undelivered because it was not collected or received by the recipient, we reserve the right to charge delivery charges for subsequent deliveries. 
4.9 When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery. If the delivery is accepted and signed for, you will have entered into a contract to accept the item in its delivered state and, as such, we cannot assume liability for any subsequent issues surrounding loss or damage or theft 
6 - Prices 
6.1 All of our prices are published both including VAT and excluding VAT. 
6.2 Our prices may change daily. We may update prices during working hours. 
6.3 All manufacturers generally have price increases throughout the years, due to increases in manufacturing costs and inflation. While we try to absorb as much of these costs ourselves, these price increases are unavoidable. 
7 - Returns & Refunds. 
7.1 *Mixed paints cannot be refunded or exchanged 
7.2 Subject to 7 above, if you receive an item (not mixed but premixed offsite by a branded paint company) you are dissatisfied with*, you may return it within fourteen (14) days to us. We'll be happy to exchange your item(s) for something else or refund your money. Merchandise must be returned in new, unused condition for a refund/exchange. A copy of the invoice must accompany all returns. A replacement item will be shipped to you once the item being returned has been received. 
7.3 Shipping charges are not refundable. 
7.4 Please report items that are damaged or missing within three (3) days of delivery. 
7.5 If you have any questions or concerns, please call us at 01206 233714 
8 - Copyright 
8.1 All text and images on this website remains either the copyright of Trade Paint Colchester LTD, or the copyright of the paint manufacturer. Usage of any of this material is prohibited, unless authorised by the copyright holder. Trade Paint Colchester Ltd is authorised to use all images that are used on this website. 
8.2 If you are unsure of anything stated in these terms and conditions, or you have any questions, then you should contact us before making a purchase. 
9 - Risk and title change 
9.1 Risk of loss and damage of products is assumed by you from the moment the product(s) are delivered. 
10 - Colour Accuracy Terms & Conditions 
We've made every effort to make the colours appearing on screen as close as possible to the ones sold by us that you will actually use. Unfortunately, we cannot guarantee an exact colour match to the screen colour, colour card or any other paint. The colour appearing on screen should not be relied upon as being accurate. Paint swatch colours will vary depending on your screen settings, please call the office on Tel 01206 233714 as a number of colour swatches have a code that is accurate than looking on the screen as pixel will dislocate the colour to the finished article you receive 
Colour and Paint Terms & Conditions 
Specific colours entered by customers online,, that are from a recognised designer range of colours, will be supplied with the "closest visual colour" from the selected manufacturers' own listed range of colours and shades. This will be carried out by eye and is a subjective decision by Trade Paint Colchester Ltd 
We will freely give assistance on all the products that appear on our website where individual knowledge exists, however we are unable to comment on any brands that we do not stock or sell. 
It is important that you know that we cannot accept returns or refunds for specially mixed or tinted paint colours once purchased, whether they have been opened or not. This is because each colour is made to order and therefore cannot be restocked. Please note, all paints on our website will be mixed to order unless specifically stated otherwise. Paints purchased from other suppliers will not necessarily match those supplied by Trade Paint Colchester and ready mixed versions of a paint will not match a mixed to order colour of the same name, number or code. If you have previously purchased a paint and need to replicate the colour, we recommend you purchase a tester or small quantity to check the colour is correct before committing to a large purchase. Please be sure that what you have ordered is the correct colour, shade and finish you require. 
In the event of a colour dispute, you will be required to return all tins purchased at your own cost for analysis and inspection by the manufacturer. Results of analysis depend on the brand involved and can take many weeks. This is because the manufacturers will be looking to establish if there is a fault with a batch or if there is a problem with their paint. Once this analysis is complete and we have received the results from the manufacturer we will write to you with the findings of the report. No credit or replacement of the goods will be offered without prior receipt of the report and any subsequent settlement will be as instructed by the manufacturers and limited to and not exceeding the cost price of the goods. No settlement will be offered toward labour costs or any other loss in any circumstance 
Company information 
www.tradepaintcolchester.co.uk is operated and owned by Trade Paint Colchester Ltd 
Company registration address: 
Blue House Farm, Brentwood Road, West Horndon, Essex, CM13 3LX 
Company No.: 11043910 
VAT No. 283 7036 90 
These terms and conditions were last updated on 1st January 2018 
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